TechniquesRetainretain

Finding your frequency ceiling

The point where the people you lose outnumber the people you add.

Why it works

Every extra send earns something and costs something.

The cost is unsubscribes and complaints, and both remove a person permanently.

Where the two lines cross is your ceiling. It is yours, not anybody else's.

Use it when
You are considering sending more, or somebody has asked you to.
Skip it when
You send once a month. The ceiling is not your problem yet.
What to watch
People lost per send against people added, over a normal month rather than your best.
What it costs you
Sending under your ceiling leaves revenue on the table, and the ceiling moves.

Put your own numbers in

There is no figure here for what this does. Nobody knows what it does on your list.

Send Frequency Calculator

Also in Retain

Measure it before you build it.

Send Frequency Calculator runs on your own numbers. Free, no account, and nothing you type leaves your browser.